How do Rosemary Bookkeeping support franchisees during times of technological change?
Just like any business in any sector, Rosemary Bookkeeping have to keep innovating and changing the way they work in order to keep up with changes in technology. While HMRC aim for a fully digital system by 2020 so it is essential that bookkeepers remain up-to-date with advancing technologies to avoid going out of business. With such a massive shift in the way that bookkeeping is conducted, how do Rosemary Bookkeeping support their franchisees in this changing world?
Rosemary Bookkeeping support to deliver their bookkeeping services as well as marketing their business in a digital world. By keeping up to date with the latest technology and software, franchisees ensure that they stay ahead in a highly competitive market. They are trained in new ways of working to win and retain business – working smarter and faster whilst maintaining a high level of customer service.
The Rosemary Bookkeeping franchise has over 20 nationwide franchised offices with a potential market size of approximately 6 million individual businesses. The franchise is based on a business concept that has been established and refined since 2002 providing a unique bookkeeping system within a fully-supported franchise package. Franchisees obtain huge flexibility with superb work-life balance – they work the hours they want, around their own commitments.
With so many businesses now operating online and using third party software to integrate into their businesses to complete sales activity it is vital that bookkeepers understand how this impacts their clients’ business so that they don’t get left in the dark ages whilst everyone else flies into the digital world and this is where Rosemary Head Office can offer support to their franchisees.
“One of our key customers is an online retailer. The biggest difference between an online client and a regular client is the lack of paperwork. We exchange all of the documents we need online and then upload them into our own online software in order to generate an invoice for each transaction. It’s a very simplistic system. There can be VAT issues depending on where their customer is and foreign currency can be a bit more complex. Rosemary Head Office support us in the technical aspects of the work and if we ever have any queries they’re our first port of call. We structured our online system along the lines of the Rosemary system which gives us guidelines for our own business,” explain Tony and Rosie, Rosemary Bookkeeping franchisees in Cheshunt.
“At Rosemary Bookkeeping, we provide our franchisees with a knowledge bank called ‘Herbal Essences’. This helps our franchisees to differentiate between different types of client and a guide on how to provide the best service for each one. As the bookkeeping world evolves, at Rosemary Bookkeeping, we keep on top of changes and make sure that everything we do is in line with the changes. Technology changes what we do for clients and how we do it,” explains Lisa Curteis, Franchise Director at Rosemary Bookkeeping.
Rosemary Bookkeeping ensure that they stay ahead of the competition and keep their franchisees successful and thriving in the bookkeeping sector.
If you would like to find out if the Rosemary franchise would suit you please contact our Franchise Team on 0345 862 0072 for an introductory chat.