How much help and support will I get?
The benefits of joining our franchise is that we provide more than a set of manuals and on-line training tools. Our experience and expertise is divided into the essential business disciplines of bookkeeping, operations, sales and marketing and of course the technical aspects of the franchise. We work alongside our network of Franchise Partners to grow and develop the business nationally to benefit everyone involved. We have Franchise Support Centre staff with specific skillsets to ensure quality is delivered.
If you have a query, you contact our dedicated support helpdesk with live human beings, based in the UK, at the end of the phone or email who will provide you with advice that will give you all the practical guidance you need. This continuing support throughout the term of your franchise covers every aspect of your business including:-
- Marketing and sales – to help you generate new business and to support your business growth
- Technical support – you will work with many clients in a cross-section of industries – our helpdesk will help you with any questions that arise
- Quality Control – ensures we continue to have excellent national brand reputation
- Recruitment and staff management – as you grow we will guide you with what you need to do to recruit and manage our team
- Legistative updates – we will keep you updated to changes in legislation that may take place that affect your business.
Communication methods:-
Following your 12 week “Getting to Market” training programme which includes face to face coaching sessions, development calls, webinar programme and tailored actions for you to follow we provide continued support via various methods to suit all:-
- Support helpdesk accessed by phone or email
- Access to Rosemary Knowledge Bank
- Online support via remote access to your computer
- Inspirational Franchise Partner Forums – where the whole network gets together for a day of training
- Regular Business Boost webinars covering all elements of yoru business including marketing, technical, business development and operations.
We set you up in our buddy system – mentoring from an established franchise partner.
